Customer Services

Refunds & returns policy and information
Our refunds and returns policy can be found here: Refunds and Returns

Nut Allergy Statement
All of the products supplied on the Britishcandy.com Website are made in factories which use nuts somewhere in their recipes. Therefore we cannot guarantee that any of our products are free of nuts or nut traces.

Distance Selling Directive
The European Commission has issued the "Distance Selling Directive", which applies to business-to-customer contracts and is intended to protect online shoppers and provide a level playing field on which businesses can compete. We have always fully conformed with this directive, but we would like to briefly state the key-points of your rights as a consumer. We must provide you with the following information:-

Our name and address (Sales Office) : MTL Marketing, 56 Littlemoor Lane, Sibsey, Boston, Lincolnshire, PE22 0TU, United Kingdom.

Tel/Fax Number: +44 (0) 1205 751255. Please e-mail all order enquiries.

Sales E-mail address: sales@retrosweetshampers.co.uk.

Media and Technical Support E-mail address: mark.leak@retrosweetshampers.co.uk

The main characteristics of our goods : Every item on offer at http://www.retrosweetshampers.co.uk has a description and image.

All product prices include VAT : All items on offer are clearly priced.

Information on delivery time and costs: All delivery prices are given for every item on offer.

A written confirmation of the order : After an order has been placed an email will be sent to you. This email will contain all the required information.

Written details on how to cancel the contract : Please see Terms and Conditions for information regarding canceling your order.

Details of after-sales service and guarantees : If any of our products do not reach you in good condition, we will happily refund the items concerned under the. This does not affect your statutory rights as a consumer under UK law.

VAT number 875 3085 02